Will an AI customer service assistant replace my team?
No. Bizlyro AI covers published support questions on your website and pauses when a visitor asks for a person or raises a complaint, legal, or medical issue. Your team still replies from Inbox.
Customer service
AI customer service assistant for after-hours questions
Bizlyro AI answers customer-service questions from the hours, policies, and FAQs you publish. A visitor can ask after you have locked the door. When the question needs a person, the thread waits in Inbox instead of receiving a made-up policy.
Get started creates an account, then Bizlyro AI is $29.99 per month. The demo is a browser-only preview. It does not call an AI model or Stripe.
A sample support answer
The Saturday hours reply is the kind of published fact this assistant can repeat. The quote row is a different job, covered on the sales guide. Names in this sample are not live customers.
Sample layout. Not live customer data.
Your workspace and the website widget
Inbox
Workspace layout
Open threads
- WebsiteOpen
Quote request — kitchen install
- WebsiteWaiting on you
Talk to a person
Leads
- Maya R.Quote requestNew
- Jordan P.Hours questionFollow-up
Chat
Powered by Bizlyro AI
What time do you open on Saturday?
Saturday hours are 9:00–14:00.
Can I get a quote for a kitchen install?
I can take your details and send the request to the business. I will not confirm a price or a booking from chat.
Message…Send
Support questions that arrive after you close
A small site still gets “Are you open Saturday?”, “What is your return window?”, and “Do you serve my area?” when nobody is at the desk. A contact form stores the name. It does not answer the question that made someone write.
An AI customer service assistant is useful when those questions repeat and the safe answer is already written down. Bizlyro AI reads the knowledge published for that workspace and replies in the website widget. It is help for the facts you trained. It is not a claim that a teammate is on duty overnight.
Example: Saturday hours from Knowledge
You publish Saturday as 9:00–14:00 in Knowledge. A visitor asks, “What time do you open on Saturday?” The widget can answer with those hours because you wrote them down. It should not add a promise that someone will be on the phone at 9:00.
If Saturday hours are missing, the assistant should say the fact is not available and keep the gap on record. That unanswered question is a prompt to publish the hours, not a license to guess a schedule.
Example: the visitor asks for a person
A visitor writes, “I need to talk to someone about a complaint.” Asking for a person pauses AI on that thread. Complaints, legal or medical questions, and emergencies wait in Inbox. The visitor is told a teammate will reply in the widget.
You answer when you are back, in your own words. The assistant does not email the customer on its own. If Gmail is connected, a draft can be prepared, and it is sent through that Gmail account only after you confirm.
The reply allowance is a stop, not an invoice
Bizlyro AI is USD $29.99 per month for one website widget and 500 AI-generated customer replies in a billing month. The official website is bizlyro.com. When those replies are used, AI answers pause and the visitor is offered a person. There is no automatic overage charge.
Support questions that are really about a price or a quote belong on the sales guide. This page stays with hours, policies, FAQs, and the handoff.
What you do with a thread that is waiting
A paused thread stays in Inbox with the visitor’s messages. You read what was already answered from Knowledge and what was held back. You reply in that conversation when you are ready. The assistant does not keep talking on a thread you have taken over.
That is the customer-service loop: publish the safe answers, let the widget repeat them, and use Inbox for complaints, missing policies, and anyone who asked for a person. A quote or a custom price is a different conversation.
What this does for support
Answers on the page they opened
Published hours, return rules, and service-area facts are repeated in the widget. The visitor does not have to hunt through a PDF for the same line.
One support source
Change the policy in Knowledge. The next visitor gets the updated fact, instead of an old macro copied into a separate chat tool.
A queue for the rest
Handoffs stay in Inbox next to the conversation, so you are not reconstructing the thread from a personal chat app.
What this assistant will not do
It is not overnight staff
Bizlyro AI can answer published support questions around the clock. It does not mean a person from your business is available around the clock.
It does not invent a policy
A missing return window, exception, or promise stays unanswered until you publish it or reply yourself.
It does not email the customer for you
Gmail replies send only after you confirm. The website assistant does not quietly email customers on its own.
How to put support answers on your site
Step 1
Open one workspace
Get started creates the account. Subscribe to Bizlyro AI at USD $29.99 per month when you want the paid widget.
Step 2
Publish the answers you already give
Add hours, holiday closures, service area, and the policies you repeat on the phone. Leave unpublished exceptions out.
Step 3
Watch Inbox for handoffs
Install the snippet from the Widget page. Answered questions stay in the widget. Threads that need you wait in Inbox.
Support questions
What if the hours or policy are not in Knowledge?
The assistant should not invent them. The gap can be stored so you can publish the missing fact. Until then, the thread can wait for you.
Can visitors request a person?
Yes. Asking to talk to a person pauses AI on that thread. The visitor is told a teammate will reply in the widget.
What happens when the monthly support replies are used?
AI-generated customer replies pause for the rest of that billing month after 500 replies. Visitors are offered a person. There is no automatic overage charge.
Answer published support questions on your site
Create an account, subscribe to Bizlyro AI, and publish the hours and policies this page describes. Use the sales guide when the visitor is asking for a quote instead of a policy.